Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. If this helps, please mark this as “ Accepted Solution ” as it will help several others with the same issue to get it resolved without hassles.This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. To simply say thanks, please click the " Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Let me know how it goes and you have a great day! Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. Please perform all these steps patiently as it is critical to resolving the issue. If the unit is under warranty, the manufacturer’s warranty should take care of it for you. They will be happy to assist you immediately. Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.Once completed click the 'Show Options' icon on the bottom right.Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.Next, enter your HP model number on the right. Once the support page opens please select the country in which you're located.HP Technical Support can be reached by clicking on the following link: Reconnect the power cord to the rear of the printer. I am being honest about it without beating around the bush, by keeping your best interest in mind. 1 REPLY Kumar0307 27,469 2,394 1,927 HP Support Agent 10-08-2019 11:05 AM Teacher14, Welcome to the HP Support Community Reset the printer With the printer turned on, disconnect the power cord from the rear of the printer. If this does not work, then contact Hp phone support to either replace or upgrade the printer. Try a hard reset on the printer by following these steps from this link: Please follow instructions in option 1 It looks like a hardware issue with the printer. Kudos to you on that score.įor better clarity and to assist you better I would require more information regarding this: Superb analysis and brilliant diagnosis of the issue before posting. After reading your post I see that you need assistance regarding resetting your printer to factory settings. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs Our HP Photosmart 385 cartridges are designed to ensure that you will get the same number of sheets and print quality as the genuine ones at a much lesser price.Notebook Hardware and Upgrade Questions.
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